Policies

Joy Complex Shop Policies

Welcome

Thank you for stopping in! I want you to know that I can customize nearly all my designs. As you look around at my current offerings keep that in mind! If you have any questions definitely send me a message and I will respond as soon as I am able.

Payment

Payment is accepted via PayPal.

Shipping

Standard shipping is USPS first class mail with delivery confirmation (for domestic orders). International orders will be shipped eitherUSPS, UPS or FedEx. Buyer is responsible for any brokerage fees or VAT.

Refunds and Exchanges

Items listed as in-stock are returnable for a refund within two weeks of receipt but you are responsible for shipping.

Generally, if you order a custom commission, you will receive an emailed “proof” showing the design rendered in a close approximation of your material of choice. All sales are final once this proof is approved.

If you are not satisfied after receiving your custom commission and wish to make changes, a replacement with minor modifications can be requested for the cost of additional materials and shipping.

Last Updated October 26, 2015